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Herbalife

Herbalife

www.herbalife.com
What is your customer experience with Herbalife?

Herbalife Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Herbalife reviews show a 2.4 star rating from 38 customer reviews with consumers mostly dissatisfied; 45% would likely recommend. Rating distribution skews unfavorable, indicating negative overall sentiment.

Positive Feedback

Customers cite good product variety, useful nutrition options, and helpful individual agent interactions in some cases.

Negative Feedback / Risk Areas

  • Frequent delivery and missing or damaged orders leading to unresolved Herbalife customer complaints.
  • Poor customer service and slow responses on refunds and billing issues.
  • Account, membership, subscription and regional conversion problems causing order and access disruptions.

Key Takeaways for Future Customers

  • Check membership and auto-ship settings before paying to avoid unexpected charges.
  • Document orders and insist on receipts to speed up refunds or disputes.
  • Expect variable customer service; allow time for delivery and account changes.
View full overview ›

Media from reviews

ONE BUSINESS PERSON IN HERBALIFE USED WORD IMAGINARY
Herbalife - Refund my moneyHerbalife - Probrema con mi contrasenaHerbalife - We want to return our ordered productsHerbalife - Refund my moneyHerbalife - Register a complaintHerbalife - Gift given by sponsor
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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account products bottom place banana line programme numbers goods payment
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Anonymous

Tax annually

Hi, I need to pay my annual tax. How can I pay?

I can't do it through my registration. Thank you so much!

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Resolved
Rey Bbu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Just remembered we got disconnected and I had to call customer care

AI Highlights
  • - The issue was resolved and it was good.
  • - The reviewer would recommend the agent, and her advice highlighted simple things I should have noticed.

It was good and the issue was resolved

I would recommend the agent can't recall her name though, she was courteous and helpful her advice has open my eyes to some simple things that I should have notice

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Windsor, Windsor And Maidenhead

Damaged Herbalife received

AI Highlights
  • - Package delivered; box damaged; powder spilled.
  • - White powder on the front mat; top shattered.
  • - Banana Cream replacement requested; PayPal/Yodel.
Contains 1 confidential file for company representatives

We ordered three containers of Herbalife. The package was delivered and left at our door.

On picking up the package we noticed the damaged bix and the white powder over our front door mat. On opening the box the top of one of the containers was completed shattered and the powder all over the bottom of the box. We tried several numbers for Herbalife but there was no ringing tone just beeps, which told us we couldnt go further with our calls. I actually went on line and spoke to Herbalife's AI expert who was quite helpful and at the end of our conversation we were told to inform our bank and cancel our payment.

We have heard nothing from Herbalife. We have gone through Paypal and they said they would contact Herbalife. We have also heard from Yodel who delivered the package and they have apologised for the damaged goods.

So now we are just waiting to hear something. What we would like of course prefer is to receive another Herbalife Banana Cream in its place in order to continue with our losing weight programme but have no idea what is happening at the moment.

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Martha T Wna

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account is been locked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

More happy I did get help about my account so i just need to get it back so that I can get back to buy my products

User's recommendation: I did helped me so it can help you too

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Venkata R Idp

Herbalife Associate conversion is very very difficult.

AI Highlights
  • - User wants to convert from India to Australia to order Herbalife.
  • - Indian team delays conversion with unclear instructions; FosCos access unclear.

This is regarding the Inquiry ID - IN26691****.

I am Venkata. I have moved to Australia on work based.

I would like to convert my current region from India to Australia. So that, I can order the Herbalife from here. But Herbalife India team bouncing back with reasons and lagging my process of conversion. And they aren't providing the clear instructions as well.

I only know the FSSAI certificate (I spent money and created).

And spent another amount for Herbalife.

Now Herbalife India guys introduced a new FosCos portal. How to access this? Every time, Herbalife India bouncing back with new reason and never ending a perfect solution for this request. If they don't like to convert my membership to Associate, please directly and frankly say on my face.

I am ok and will drop my request and find other products. If they confuse the clients with this kind of cumbersome and confused responses, this may lead Herbalife may lose their business. I hope they understand my struggle for the past couple of months.

I restricted myself does not order any product here in Australia for myself and wife due to this conversion. I hope this will be a clear impact on Herbalife.

And losing the business with no reason on lagging this process again and again. I don't have much time to spend on this request.

Please try to understand my situation and make it ease this process with clear instructions, if possible, with detailed steps.

If this kind of process continuous, I am sure, Herbalife may lose more orders and reputation going forward. As there are many other products and are promising than Herbalife.

User's recommendation: Make the process simpler and clearer.

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Alayia Dhq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Order not received

AI Highlights
  • - Order not received yet; placed last week.
  • - Please check order details and confirm delivery.
  • - Poor experience with Harbal Life; will not buy again.
Contains 2 confidential files for company representatives

Order not received yet ... Ordered on last week ...given my receipt of orders the product of 4 thousands..

please check the details and confirm... Give our product as soon as possible u can ... It was poor experience by harbal life through the day ...

I will never buy products again by your site ... Thank u

Loss:
$4048

Preferred solution: Deliver product or service ordered

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker California City, California

Probrema con mi contrasena

Herbalife - Probrema con mi contrasena
Contains 1 confidential file for company representatives

Esque como se me olvido mi contrasena y ademas no se non una pregunta de segurida Porque la senora que me Ayi do nunca me las dio. Y tambien. Porque cambie mi numero de telefono

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Charmaine G Zaa

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

It’s a week now and I don’t get my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 2 confidential files for company representatives

I dont know what happen every time I call they say that are closed just want my order this is wasting my time often I spend my money

Preferred solution: Deliver product or service ordered

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Christe R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Someone made charges on my card and I did not place an order.

Someone charged your products to my credit card and it was not me. My card was used fraudulently and I would like to know where that order went.

Loss:
$43

Preferred solution: I want to know where this order was sent.

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Aishika S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order related

I didn't Gave my phone number in my address, when I placed my order .order ID 8724 phone number 700124****.

Preferred solution: Full refund

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Antonio Xio

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

For my order

AI Highlights
  • - Ordered online using a colleague id.
  • - Pickup location changed without notice.
  • - Paid online, but product not received; we don't know whom to call.
Contains 1 confidential file for company representatives

I have ordered from my colleague id...as we have no idea that place of pick up the order has been changed...I payed online ...but product is not received...and don't know where to call...plz solve the issue

User's recommendation: Plz.buy from a certified Herbalife distributor..as there is fake people...who sell wrong product

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Deepak S Qzl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ONE BUSINESS PERSON IN HERBALIFE USED WORD IMAGINARY

AI Highlights
  • - The seminar was held at RBS College in Agra, UP on 10-12-2023.
  • - Speaker Papendra Arya discussed Lord Ram; religion was noted in the talk.
ONE BUSINESS PERSON IN HERBALIFE USED WORD IMAGINARY
Updated by user Jan 11, 2024

What lesson did you teach the person who defamed Herbal Life? please tell us

Original review Dec 11, 2023

Dear Harbelife

Today, on date 10-12-2023, an seminar of Harbalife was conducted in RBS Degree college Agra,Uttar Pradesh India.

In which a person name Mr. Papendra Arya from the president team was talking about Lord Ram, which I did not understand that this company is a science product. Where there is no contribution of any imaginary God.

This company is also from USA where no one even knows Lord Ram.

I would like to indicate that if such people are in this company where they talk about caste, religion and such imaginary, then will be unable to achieve our goals even in the word of health.

I would like to urge that there should be a brief description of the proclamation of building science among the people and the work should be done to bring people from imagination towards literacy.

I can say with certainty that Herbalife will one day be at the forefront of science and art health facilities globally, in which I will also play a small part.

I have attached file of seminar

KFA

Preferred solution: Changing perspective about Herbalife go on real sciy

View full review
Monica B Vnw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Address

Updated by user Sep 21, 2023

Minnesota I just need my new address updated that’s why I was pissed

Original review Sep 14, 2023

Change address;to 7501 Greenfield Ave St.Paul Minnesota apt 105 5**** is wheee I need my order delivered thanks

Preferred solution: Deliver product or service ordered

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Tricia A Zqw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rancho Cordova, California

How to use my rewards

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review updated Aug 04, 2023

The "Bullet" is never available when I want to redeem it. I've had the reward points on several occasions and it hasn't been available.

I'm sad about that. I really want it for my spending efforts.!

Pros:
  • Great products
Cons:
  • Some rewards not available

Preferred solution: Bullet with my HL Rewards

User's recommendation: This company is awesome

View full review
Rebecca C Mhe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received my product

AI Highlights
  • - I ordered Skin Collagen Beauty Booster in Strawberry Lemonade.
  • - Paid yearly fee of $15; total charged about $62; never received the order.

II ordered Skin Collagen Beauty Booster

Strawberry Lemonade + I paid my yearly fee $15.00 total was 62 or sixty something never received my order. Can you please resolve this if not I will not be ordering again and I will be canceling my membership also Thank You Rebecca Campbell

Loss:
$63
Cons:
  • Not receiving my order i paid for

Preferred solution: Deliver product or service ordered

View full review
Anonymous
map-marker Rock Hill, South Carolina

Package at wrong address

Called fed ex three times to pick package up but did not. Had to flag a Fedex truck up and give it to them.

View full review

About

Related Companies

Herbalife Italy, Herbalife France

Summary

Herbalife International is a public multi-level marketing company which specializes in nutrition supplements development and sales. It was founded by Mark Hughes in February 1980. The company headquarters is based in Los Angeles, California, USA. Herbalife International offers protein snacks, personal care products, protein shakes, and nutrition. There are products for vegans and vegetarians. They are distributed through the company independent distributors in more than 90 countries worldwide. Herbalife International got the 2015 Choice of The Year and 2015 Healthy Nutrition awards. The company accepts returns within 30 calendar days of the receipt date. It is traded on NYSE under the ticker symbol HLF.

Herbalife reviews and complaints

Herbalife is ranked 125 out of 1553 in Vitamins and Supplements category

Area Served

USA

Payment Methods

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